GlucoRx AiDEX™ FAQs
Your phone model may not have been tested by GlucoRx. See if you can successfully download the GlucoRx AiDEX™ app on your smartphone before considering obtaining the CGM.
GlucoRx AiDEX™ is suitable for anyone over 14 years old who want to continuously monitor their glucose level (without fingerpricks), particularly patients with Type 1+2 diabetes and those concerned about their wellbeing, diet, fitness.
Please check your display shows a 24hr clock as opposed to 12hr.
35mm (L) x 21mm (W) x 9mm (H). This CGM is compact and comfortable to wear.
No; GlucoRx AiDEX™ is a Continuous Glucose Monitoring System and does not
require scanning because it automatically sends readings to your iOS/Android
smartphone (GlucoRx AiDEX™ app) via Bluetooth every 5 minutes.
The adhesive on GlucoRx AiDEX™ is made by 3M.
GlucoRx AidexTM kit is supplied with an overpatch to reinforce the adhesiveness if necessary.
Download the GlucoRx AiDEXTM app first and register before applying the transmitter and sensor.
A tiny flexible sensor filament is inserted beneath the skin in the interstitial fluid, worn on the abdomen (avoid applying within 5cm of any scar, insulin injection clog, sites close to belt or stretchmarks) or outside/back of the upper arm (avoid applying in muscle part of arm). Sensors inserted in muscle at the back of the arm may cause pain, bleeding. We recommend wearing on the abdomen, 3-10 cm away from the belly button, because of its thin subcutaneous fat – Take a deep breath and hold your belly firm before applying then relax to prevent misapplication.
The GlucoRx AiDEX™ sensor is applied to hair free skin using the applicator provided. Before application, use alcohol pads to disinfect your selected skin area and wait for a minute to let the skin dry. Hold the applicator firmly against your application site for 3 seconds for better adhesiveness. Use your fingers to smooth the edge of the adhesive pad. Then manually attach/click in the transmitter to the sensor base to allow the CGM to transfer readings by Bluetooth every 5 minutes to your iOS/Android smartphone (GlucoRx AiDEX™ app). Ensure all three transmitter hooks have been fixed on the sensor base and there are no big gaps between the transmitter and the sensor – you will hear 2 clicks if successfully assembled.
FYI there is no letter ‘O’ in the transmitter Serial Number; all ‘0’ are numerical zero.
In the unlikely event that your sensor has been inserted into your capillary blood veins, you may bleed. You should apply pressure to the bleeding site until bleeding stops. If the sensor glucose value is showing consistent errors compared to your fingertip glucose value, replace the sensor. If bleeding persists after applying pressure to the wound for a few minutes, remove the sensor. Use another site and try again. If you are taking medicines such as aspirin which resists blood coagulation, this will not help the matter.
Tips to prevent your adhesive pad falling:
- Disinfect the skin site with alcohol wipes and allow to dry before GlucoRx AiDEXM CGM application.
- Avoid applying shower gel or other chemicals on the adhesive pad (wash any chemicals off with water).
- Use an overpatch to reinforce the adhesiveness.
- Wear loose clothes to avoid them rubbing on the CGM.
- Avoid applying GlucoRx AiDEXTM on loose skin.
Your cannula may not have been inserted in interstitial fluid properly upon sensor application or there is clotted blood on the sensor tip. It usually takes 15-30 minutes to get the newest data. If your GlucoRx AiDEX™ App keeps showing “Sensor in Stabilising” after warmup (from subcutaneous bleed), wait up to 4 hours. If the problem persists after 4 hours, replace your sensor.
Avoid touching the CGM or dislodging it with knocks/collisions. Avoid strenuous exercise or excess motion which could break the CGM during wear.
There is a battery in the GlucoRx AiDEXTM sensor (14-day wear), which powers the transmitter.
Assemble the paired transmitter to the sensor within 5 minutes after application. Ensure your transmitter is assembled to your sensor within 30 minutes after application, otherwise the sensor may be deemed an expired sensor and will be unable to collect glucose data. When you have successfully paired the transmitter, you need to wait for one hour for your sensor to warm up. You will see the real-time glucose readings (updated every 5 minutes) on the ‘Home’ screen of the GlucoRx AiDEXTM App after sensor warm-up has finished. If the notification ‘Sensor detected’ appears again, click ‘A used one’ to ensure glucose measurement’s accuracy and continuity.
The transmitter must only be paired to one smart phone at a time. If you wish to change phone, you will need to unpair first and then pair again. The readings will not come through properly if the device is paired to two phones simultaneously.
We have study data which supports the performance of the system has been established by its accuracy across all clinically relevant glucose ranges with respect to reference measurement.
Results from a study* by Linong Ji et al have shown GlucoRx AiDEXTM has a system accuracy of 98.69% (venous blood glucose) and overall MARD** of 9.08% when compared to venous blood reference.
**MARD = Mean Absolute Relative Difference; a measurement of on average how far away the sensor reading is from the Blood glucose reading. This is regardless of whether the reading is above or below the YSI value.
The GlucoRx AiDEX™ sensor lasts for 14 days. GlucoRx AiDEX™ transmitter is reusable and lasts up to 4 years.
When blood glucose level is steady, fingertip blood glucose (BG) and Sensor glucose (CGM) have negligible difference. When blood glucose level is rapidly changing (after-meal, after-insulin or exercises), BG and CGM usually have noticeable difference. The reason for this difference is because of the delay between sensor glucose change rate and current blood glucose change rate.
Your fingertip blood glucose may not have been measured correctly (eg. contaminated blood sample) and should be repeated. Rapid changing in blood glucose could lead to a slight delay in sensor glucose measurement. Also, sensor application site is under external forces and may lead to undermeasurement of blood glucose value. Only calibrate while your blood glucose level is steady. It is recommended not to calibrate within 24 hours after CGM application and just once each day.
You cannot calibrate in the first 6 hours of applying a new sensor. After 6 hours has passed, the option to calibrate will be enabled.
Please also ensure the GlucoRx AiDEX™ app is up-to-date and try the following: Go to Settings -> Profile – > Logout – then Log in again to hopefully fix the calibration issue.
The best time to calibrate GlucoRx AiDEX™ is first thing in the morning before any food or drink is consumed (fasting state from overnight).
Log out of the GlucoRx AiDEX™ App on your smartphone and log in again – this should update data in Voyager.
The GlucoRx AiDEX™ app does not give audio feedback
Once you download the GlucoRx AiDEX™ app on an Apple phone and if this phone is integrated with an Apple watch, then the app will appear on the watch and you should be able to see the results on your phone. You will require your phone to be nearby.
Currently alerts and alarms are not possible but in the next release of the GlucoRx AiDEX™ App, a new Smart Alarm feature will be added with improved alarms and alerts sounds.
Not supported yet.
GlucoRx AiDEX™ CGM is a certified CE device.
As announced on 15th February 2019, Flash and Continuous Glucose Monitoring devices can now be used to take glucose readings by insulin-dependent drivers.
Have you verified your AiDEX™ email on time? – Could be in your junk folder or password issue (try to change password).
GlucoRx AiDEX™ has a water rating of IPX7, which means it is waterproof and can withstand incidental exposure to water of up to 1 metre for up to 30 minutes. Avoid applying shower gel on the CGM adhesive pad when showering. Use an overpatch to reinforce the adhesiveness if necessary. If moisture enters the gap between sensor and transmitter, detach the transmitter from the sensor to wipe and try again.
Theoretically intramuscular injection should not affect subcutaneous interstitial glucose readings by GlucoRx AiDEX CGM; We would expect there to be no effect on glucose readings as long as the injection site is 5cm away from the sensor.
Standard or maximum acetaminophen (Paracetamol) dose of 1g (1000mg) every 6 hours does not affect the GlucoRx AiDEX™ system sensor readings. Taking higher than the maximum dose of acetaminophen (Paracetamol) (eg >1g every 6 hours in adults) may give false sensor glucose readings.
This CGM can be worn through airport scanners. To prevent signal loss when you put your smart phone in aeroplane mode, ensure you also enable Bluetooth.
GlucoRx AiDEXTM should be completely removed before any Magnetic Resonance Imaging (MRI) scan or Computerised Tomography (CT) scan. The device is immune to mobile phone magnetic field.
Yes, but avoid direct contact with the sunbed.
GlucoRx AiDEX™ Sensor packaging can be disposed of in general waste. The Applicator which contains the needle, once used, must be discarded in a biohazardous bag or sharps box. Once the GlucoRx AiDEX™ sensor is worn and used, this should then be disposed in a biohazardous bag or sharps box. GlucoRx AiDEX™ transmitter is reusable and can last up to 4 years.
We advise users to compare the specifications with that of the competitor.
GlucoRx AiDEXTM CGM is not licenced for closed loop, however GlucoRx plans to have a Hybrid closed loop system with its Equil patch pump in the near future.
The GlucoRx AiDEX™ starter kit is £99.85+VAT and includes 1x reusable transmitter and 2x 14-day sensors, all for use with the free GlucoRx AiDEX™ App.
Our subscription plan will be available on the GlucoRx website early 2022.
People with diabetes are exempt from paying VAT; select VAT exemption on check out when purchasing from the online shop on GlucoRx’s website.
Each GlucoRx AiDEXTM CGM Sensor RRP is £39.95 plus VAT (if applicable)
Each sensor lasts 14 days.
1. 60-minute warm-up required when applying a new sensor; no readings will be available during this time.
2. The sensor and transmitter are water resistant in up to 1 metre of water for a maximum of 30 minutes. Do not immerse in water for longer than 30 minutes (rating IPX7).
3. If your glucose results and alerts from the GlucoRx AiDEX™ do not match your symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.
5. Bluetooth range between the transmitter and app will depend on the surrounding environment and Bluetooth traffic.
6. The transfer of data between GlucoRx AiDEX™ and smart phone will depend on Bluetooth connectivity.
7. Glucose results on the GlucoRx AiDEX™ portal will update real-time via the cloud.